Legal terms behind DANA and QRIS
Our Legal notice sets the conditions for opening, using and closing your account in Indonesia. Eligibility depends on local law, and we may ask for a clear phone verification step before account access or when account records need checking. Payment references can include DANA, OVO, GoPay,
-
1
QRIS, bank transfer and virtual account details because those records help us match a wallet action to the correct account. We do not treat a successful payment screen as permission to bypass an account check. If a transaction needs clarification, keep the receipt or reference visible
-
2
in your account help request. The same policy applies when you move between a mobile browser and desktop browser. Where local law permits, you can request clarification about an account restriction, data use or payment record through the contact path described below.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.